Charting Your Customer Loyalty Course
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I was recently sitting in a meeting with an Enterprise Feedback Management (EFM) analyst discussing the future of our industry and the comment was made that: “EFM technology was just a means to an end.”
The following story illustrates my reaction to this comment:
“A pilot using his plane’s intercom gave his passengers this in-flight message: ‘I [...]
The Importance of Customer Support in Website Design and Development Industry
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It is commonplace for customer service and support to play a large role in many facets of the IT industry, especially when it comes to the website design and website development industry.
While customer service and support play a role in many industries, there are specific needs in the website design and development industry that make [...]
Changing Technologies That Cater To Customer Service
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Contact Centers and call centers are the phone rooms where customers call in to speak to service personnel about their specific issues. The difference between a call center and a contact center is that a call center typically handles only traditional inbound telephone calls, whereas a contact center is designed to handle a number of [...]
What You Need to Compare CRM Software
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If you’re trying to compare CRM software for your business operations, there are a few things that you need to know about CRM software first. After all, being able to make the right decision about something so complex as CRM software requires that you know exactly what you’ll be getting from it.
What is CRM [...]
Self Defense Products-Why Customer Service Counts
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Did you ever wonder what happened to customer service? Remember when you called to ask a question or had a problem and actually talked to a live person, who could speak in your native tongue, without an accent. Ahhh-the good old days. They are I am afraid to say long gone.
In internet sales where the [...]
Credit Unions Brace for Financial Assessment; Look for Ways to Do More with Less
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I was fortunate enough to attend this year’s CUNA Government Affairs Conference (GAC) in Washington, DC. Someday I’ll probably tell my kids “I was there when it was all going down.” I literally stood a few hundred feet from the White House the same week President Obama was preparing to deliver his first budget [...]
Self Defense Products-What is ‘Customers for Life’?
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‘Customers for Life’ is a catchy phrase but what does it mean? It is more than a slogan. It is a lifelong commitment to valued customers.
This is the every first program of its kind for kind customer service and appreciation program in the Self Defense Products Industry.
A lot of websites sell stun guns, pepper [...]
I’m Your Customer And I Want To Say Thank You
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I’m your customer and I want to you to know that I like you and I like doing business with you.
Some of my reasons may sound a little odd, and to tell you the truth I don’t fully understand them myself, but I assure you my comments are sincere.
1. I like you because you like [...]
Do Your Policies Badly Affect Future Business?
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The reference is being made to making a purchase that requires servicing. In recent years it has become apparent that the new business model is to withhold telling the prospect about all of the fees involved until after the sale is made. This is done in order to make the product appear to be [...]
Name Tags That Initiate Conversation
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I first saw the idea implemented while visiting the Opryland Hotel in Nashville, Tennessee. It was pure genius. There was a steady stream of guests waiting to check-in to the hotel who were all cheerfully greeted by friendly front desk clerks wearing name tags. But these were no ordinary name tags. They had a magical [...]